Privacy Policy

How we protect your personal information

Introduction

GoldenNovoLotto ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or participate in our lottery services.

Information We Collect

We may collect personal information that you provide directly to us, including:

  • Contact information (name, email address, phone number)
  • Demographic information (age, location)
  • Payment information (processed through secure third-party payment processors)
  • Account credentials
  • Communication preferences

How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing lottery entries and payments
  • Communicating with you about draws, results, and winnings
  • Verifying your identity and eligibility
  • Complying with legal and regulatory requirements
  • Improving our services and website functionality
  • Sending promotional materials (with your consent)

Disclosure of Your Information

We may share your personal information with:

  • Service providers who assist in our operations
  • Regulatory authorities as required by law
  • Financial institutions for payment processing
  • Legal advisors and law enforcement when necessary

We will not sell or rent your personal information to third parties for marketing purposes without your explicit consent.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under Australian privacy law, you have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your information (subject to legal requirements)
  • Opt-out of marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@goldennovolotto.com

Phone: 1800 XXX XXX

Last Updated: May 2025